Terms & Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

Right of Withdrawal: the period during which the consumer may exercise their right to withdraw from the contract.
Consumer: the natural person who is not acting in the course of a business or profession and who enters into a distance contract with the trader.
Day: a calendar day.
Long-term Contract: a distance contract concerning a range of products and/or services, where the delivery and/or purchase obligations are spread over time.
Durable Medium: any means that enables the consumer or the trader to store information that is personally addressed to them in a way that allows future consultation and unchanged reproduction of the information.
Right of Withdrawal: the consumer’s right to withdraw from the distance contract within the withdrawal period.
Trader: the natural or legal person who offers products and/or services to consumers remotely.
Distance Contract: a contract concluded within the framework of a system organized by the trader for the remote sale of products and/or services, whereby one or more means of distance communication are used up to and including the conclusion of the contract.
Means of Distance Communication: any means that can be used to conclude a contract without the consumer and the trader being in the same room at the same time.

Article 2 – Identity of the Trader
Company Name: Revere Studio
Organization Number: 94512345
Trade Name: NN Avenir
VAT Number: NL866804869B01
Customer Service Email: customerservice@revere-studio.com
Company Address: Verhulstplein 15, 2517SC

Article 3 – Applicability
These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the contract is concluded that the terms can be viewed at the trader’s premises and will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, these terms and conditions may be made available to the consumer electronically, in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be stated before the contract is concluded where the terms can be accessed electronically and that they will be sent electronically or otherwise, free of charge, upon request.

In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the above provisions shall apply correspondingly, and the consumer may, in case of conflicting terms, rely on the provision most favorable to them.

If one or more provisions of these terms and conditions are wholly or partially invalid or annulled, the remaining provisions of the agreement and these terms and conditions shall remain in full force and effect, and the invalid provision shall be replaced by a valid one that most closely reflects the intent of the original.

Situations not regulated by these terms and conditions shall be assessed in accordance with the spirit of these terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of these terms and conditions shall also be interpreted in accordance with their intent and spirit.

Article 4 – The Offer
If an offer has limited validity or is subject to special conditions, this will be clearly stated in the offer.
The offer is non-binding. The trader reserves the right to modify or adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to properly assess the offer. If images are used, they represent a truthful depiction of the offered products or services. Obvious mistakes or errors in the offer are not binding for the trader.

All images, specifications, and information in the offer are indicative and cannot give rise to compensation or termination of the agreement. Product images are a realistic representation of the actual product, but the trader cannot guarantee that the displayed colors precisely match the real colors of the products.

Each offer includes information that clearly states to the consumer which rights and obligations are attached to accepting the offer. This includes, in particular:

The price, excluding customs duties and import VAT. These extra costs are borne by the customer. The postal and/or courier service applies the special import scheme for the EU and collects VAT (and any customs fees) directly from the recipient.
Any shipping costs;
The manner in which the contract is concluded and which actions are required;
Whether the right of withdrawal applies;
Methods of payment, delivery, and fulfillment;
The period during which the offer can be accepted or the period during which the price is guaranteed;
The cost of distance communication, if it differs from the standard rate;
Whether the contract will be archived and how the consumer can access it;
The way the consumer can check and, if necessary, correct the information provided before concluding the contract;
The languages in which the contract can be concluded;
The codes of conduct the trader follows and how they can be accessed;
The minimum duration of the distance contract in case of long-term obligations;
Optional specifications such as available sizes, colors, and materials.

Article 5 – The Contract
The contract is concluded, subject to the provisions of Article 4, when the consumer accepts the offer and fulfills the associated conditions.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance electronically. As long as this confirmation has not been received, the consumer may dissolve the contract.

If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe online environment. If the consumer can pay electronically, the trader shall take appropriate security measures for this purpose.

Within the limits of the law, the trader may verify whether the consumer can meet their payment obligations, as well as all relevant facts and factors necessary for a responsible conclusion of the distance contract. If, based on this investigation, the trader has good reason not to enter into the agreement, they are entitled to refuse an order or request, or to attach special conditions to its execution.

The trader shall provide the following information in writing or in a manner that allows the consumer to store it on a durable medium:

The trader’s business address where the consumer can submit complaints;
The conditions and method for exercising the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
Information about guarantees and after-sales services;
The information referred to in Article 4(3) of these terms, unless this information has already been provided prior to the conclusion of the contract;
The conditions for terminating the agreement if it has a duration of more than one year or is indefinite. For long-term contracts, this only applies to the first delivery.

Every contract is concluded subject to the availability of the relevant products.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to cancel the contract within 30 days without giving any reason. This withdrawal period begins the day after the consumer, or a representative designated by the consumer and communicated to the trader, has received the product.

During the withdrawal period, the consumer shall handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it.

If the consumer exercises the right of withdrawal, the product must be returned with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise the right of withdrawal, they must notify the trader within 30 days of receiving the product. Notification must be made in writing, for example, by email. After notifying the trader, the product must be returned within 30 days. The consumer must be able to prove that the goods were returned on time, for example, by providing proof of shipment.

If the consumer fails to notify the trader within the specified time frames or fails to return the product, the purchase shall be considered final.

Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, they shall bear the direct costs of returning the products. If the consumer has already made a payment, the trader shall refund this amount as soon as possible and no later than 14 days after notification of withdrawal, provided that the product has been received by the trader or sufficient proof of complete return has been submitted.

Article 8 – Exclusion of the Right of Withdrawal
The trader may exclude the consumer’s right of withdrawal for products as specified in paragraphs 2 and 3. Such exclusion applies only if it is clearly stated in the offer and prior to the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

That are made to the consumer’s specifications;
That are clearly of a personal nature;
That, by their nature, cannot be returned;
That may deteriorate or expire quickly;
Whose price depends on fluctuations in the financial market beyond the trader’s control;
That concern newspapers or magazines;
That consist of audio or video recordings or software whose seal has been broken by the consumer;
That are hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

Relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;
Where performance has begun with the consumer’s express consent before the withdrawal period has expired;
Relating to games and lotteries.

Article 9 – The Price
During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for changes in VAT rates.

Notwithstanding the above, the trader may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the trader’s control, at variable prices. This relationship and the fact that any indicated prices may be indicative will be stated in the offer.

Price increases within 3 months after concluding the contract are only allowed if they result from statutory provisions or regulations.
Price increases after 3 months are only allowed if:

They result from statutory provisions or regulations; or
The consumer is entitled to terminate the contract from the day on which the price increase takes effect.

The place of supply, in accordance with Article 5(1) of the Dutch VAT Act 1968, is the country where transport begins. In this case, delivery takes place outside the EU. Therefore, the postal or courier service will collect import VAT and/or customs fees directly from the recipient. The trader therefore does not charge VAT.

All prices are subject to printing and typographical errors. The trader accepts no liability for the consequences of such errors. In case of an error, the trader is not obliged to deliver the product at the incorrectly stated price.

Article 10 – Conformity and Warranty
The trader guarantees that the delivered products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing legal provisions and government regulations at the time of the conclusion of the contract.

If agreed, the trader also guarantees that the product is suitable for use other than normal use.

A guarantee given by the trader, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the trader under the contract.

Any defects or incorrectly delivered products must be reported in writing to the trader within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The trader’s warranty period corresponds to that of the manufacturer. However, the trader is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or altered the delivered products themselves or has had them repaired and/or altered by third parties;
The delivered products have been exposed to abnormal conditions, have been handled improperly, or contrary to the instructions of the trader and/or on the packaging;
The defect results wholly or partly from regulations established or to be established by authorities regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution
The trader will take the greatest possible care in receiving and executing orders for products.

The delivery address is the address provided by the consumer to the trader.

Subject to the provisions of Article 4 of these terms, the trader shall execute accepted orders as soon as possible, but no later than 30 days, unless the consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed no later than 30 days after placing the order. In such a case, the consumer has the right to terminate the contract without cost and may be entitled to compensation.

In the event of termination under the preceding paragraph, the trader shall refund the amount paid as soon as possible and no later than 14 days after termination.

If delivery of an ordered product proves impossible, the trader will make every effort to offer a replacement item. It will be clearly indicated at the latest upon delivery that a replacement item is being supplied. For replacement items, the right of withdrawal cannot be excluded. The costs of returning such items shall be borne by the trader.

The risk of damage to and/or loss of products rests with the trader until the moment of delivery to the consumer or a pre-designated representative, unless otherwise expressly agreed.

Article 12 – Duration Contracts: Duration, Termination, and Renewal
Termination
The consumer may terminate an open-ended contract for the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term contract for the regular supply of products (including electricity) or services at the end of the agreed duration, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the preceding paragraphs:

At any time, without being limited to a specific time or period;
In the same way as the agreement was concluded;
Always with the same notice period as the trader has set for themselves.

Renewal
A fixed-term contract for the regular supply of products (including electricity) or services may not be automatically extended or renewed for a fixed period.

Notwithstanding the above, a fixed-term contract for the regular supply of daily, news, and weekly newspapers may be automatically renewed for a period of up to three months, provided that the consumer may terminate the renewed contract at the end of the renewal with a notice period of no more than one month.

A fixed-term contract for the regular supply of products or services may only be automatically renewed for an indefinite period if the consumer may terminate the agreement at any time with a notice period of no more than one month and no more than three months for agreements concerning the regular (but less than once a month) supply of daily, news, and weekly newspapers.

A limited-term introductory or trial subscription for the regular supply of daily, news, and weekly newspapers is not automatically renewed and ends automatically after the trial period.

Duration
If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless it would be unreasonable or excessively burdensome to terminate before the end of the agreed duration.

Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid no later than 7 working days after the start of the withdrawal period referred to in Article 6(1).

In the case of an agreement for the provision of a service, this period begins when the consumer has received confirmation of the agreement.

The consumer must promptly notify the trader of any inaccuracies in the provided or stated payment details.

In the event of non-payment by the consumer, the trader shall be entitled, within the limits of the law, to charge reasonable costs that were communicated to the consumer in advance.

Article 14 – Complaints Procedure
Complaints about the performance of the agreement must be submitted fully and clearly described to the trader no later than 7 days after the consumer has discovered the defect.

Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the trader will send an acknowledgment of receipt within 14 days, indicating when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.

A complaint does not suspend the trader’s obligations unless the trader indicates otherwise in writing.

If a complaint is deemed justified by the trader, the trader will, at their discretion, replace or repair the delivered product free of charge.

Article 15 – Disputes
Contracts between the trader and the consumer to which these terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.